Thursday, January 12, 2012

The Different Types of IT Support Available to Your Business


In today's fast paced environment, it is difficult to understand how anyone could possibly survive without the technological advantages of a computer in their business. There was a time when business men and women wrote everything down and attempted to keep track of it, today it has been proven that (if for no other reason) a computer facilitates improved speed and accuracy in almost any business venture that gets off the ground.
Through the years the computers that were initially introduced have gotten smaller and that fact seems to make repairing them, that much more difficult.

With the advent of all these computers circling in and around the business world, the need for IT support is only growing stronger. The question that some may be asking is simple, what should we expect from an IT consultant and the answer should be obvious, everything that is required to keep a computer running efficiently. Some companies (with large computer networks) actually have an entire IT department, just to ensure that their computer network continues to run efficiently.
Computers can be difficult to understand, especially if the operator is not technologically savvy, then again coming to terms with the fact that there is such a thing called a motherboard which is used to bring all the other circuits together (not to mention the CPU), may not be the easiest thing for the average user to fathom. IT (or information technology as it is sometimes called) is all about maintaining the delicate balance required to keep the hardware functioning like a well oiled machine.
Surprisingly, when it comes to IT support, maintaining the hardware is probably one of the easier tasks required on the computer network. Most computers operate on the internet and can therefore be subjected to viruses and attacks by unscrupulous individuals. An IT technician is usually responsible for setting up a system to facilitate the frequent surfing on the internet, along with protecting the various computers from being attacked, by putting procedures (and software) in place which will act as a defence to the company and its computers.
Most of today's bigger companies have at least a dozen computers on their premises, and in most cases these computers are required to communicate with each other. This form of communication is usually facilitated through a process known as networking. An IT consultant is generally responsible for setting up and maintaining an in house network. In addition to such responsibilities, a consultant will advise your business as to which is the most effective equipment and software for the business to purchase. It is entirely up to the business owner to take this advice however in most cases the advice is heeded.
Whether your business is big enough to have its own IT support on site, or whether it decides to outsource this requirement, it is unlikely that today's bigger companies will survive without such a service. With the right IT consultants on hand, the wonderful world of technology will continue to help today's businesses advance into the future.

2 comments:

  1. I thinks it is not only the matter of the "well oiled machine" style operation of the users' computers. Nowadays your business success is becoming dependent on what kinds of software do you use for your daily business. For example if you hire a good IT consultant who's not only into supporting your architecture, but designing it efficiently. By that I mean the consultant should understand the business processes of your company and help to support them with IT solutions, not give you some IT solutions and teach you how to use it. All the solutions a consultant delivers must be intuitive to use and "just for the purpose" not more, not less. Sometimes it takes development of custom software or integration of some previously purchased but in the end the information should really flow trough your system, you can get it intuitively whenever and wherever you'd like to and most importantly what you'd like to. This can take month or two to implement but believe me it's worth it. Here in Hungary, we did help companies who believed in these principals and decided to give it a try and in the end their employees were happier to work with IT technologies and their profits started growing. They discovered the power of _information_ and now they can use it.

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  2. Speed and increased accuracy are two of the "old" reasons we use computers. However, in the modern day, information is the weapon that makes people and businesses win. In the business world, that information is underpinned by data from various sources. The main source though is your business, that consists of various processes. It is the ability to have timeous data of excelent accuracy available, and in certain ways interpreted, for you to make business decisions. So while the actual IT infrastructure (PC's, etc) is important, and trust me if it does not work, then you will have problems, one can easily outsource this component. In fact, wit SaaS, many organisations are outsourcing their complete solutions to companies that essentially allow them to be an information consumer, decreasing the time they need to focus on IT and increasing time available to focus on their core business.

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