Improvements that can be undertaken to improve your business this year will involve a full business review. A business review will help to ascertain that your company is running efficiently and that results are being reached as expected. To do this you will need to make a schedule for all departments or levels of the company subject to any probable changes. You will then need to identify problems and improvements that are needed.
Assess Current Processes
Make a list of all the processes that are used to complete daily operations. This include all the processes that are needed to produce the product or service that you offer. Identify any problems that exist for any of your daily operations. Problems can include communication delays and quality issues. Meet with the management staff for your company and develop ideas as to why the problems identified exist and how they can be corrected. Research similar businesses to see how similar problems are addressed.
Business Process Documentation
Review the documentation for your daily operations and how they are to be completed. Make sure that the documentation follows the way your processes continue to evolve. If this documentation appears to be out of date it will need to be reworked. If your business takes calls from customers make sure to use a list of troubleshooting steps, if needed. Follow up with with your employees to verify that these steps are being followed accurately. Indicate if any additional training is needed for any employees.
Potential Change Analysis
Examine all of the daily processes and indicate any potential changes to your operations. You will need to indicate how any change will impact your current procedures. Gather information from employees to include their input in your potential changes. Employees that are used to routine functions may be slow to adopt new ways to complete the same tasks. To do this you can have employees answer questions on a short survey.
New Process Design
Align your business's strategic goals with the current processes that are in place. Determine the number of processes that you want to change. Base this determination on your analysis of potential changes and your process documentation. Analyze any new process that you want to put in place and the fine-tune it to match your company's functions. Conduct a review of the new processes with your management and determine if there are dependencies that can lead to potential problems. Put all of the new changes into an email or newsletter and communicate it to your employees.
Evaluate New Processes
Once your business review is complete and the new processes are in place you will need to measure the objectives. These include customer satisfaction, total costs and product details. This allows you to see if any additional improvements are needed. Change the processes that are in place if improvements can assist in measurable impacts.